Frequently Asked Questions

Q: Is Camtasia Relay Server compatible with the 64-bit version of Windows Server?

A: Yes. Camtasia Relay 1.2 has a 64-bit version that operates with Windows Server 2008 64-bit only.

Q: Can I run Camtasia Relay in a Virtual Machine configuration?

A: Camtasia Relay may be run in a virtualized environment with the understanding that the CPU-intensive nature of transcodings makes it a good fit for a dedicated server. If given the necessary resources in a properly configured VM instance, it will work well. Running the Camtasia Relay server on an underpowered or multi-purpose VM is not recommended and will result in poor performance.

Q: Can I run other applications on the same server with Camtasia Relay?

A: Camtasia Relay is designed to run on a stand-alone server and not as an application on a multi-purpose server. Other SQL Server installations or instances, additional websites, or other non-standard software or web applications installed on the server may cause problems with the recorder (client) communication with the Relay server.

Q: What should I do to prepare my server for installation?

A: It is recommended that you begin with a fresh install of Windows Server 2003/2008, install all related Windows patches, and then install Camtasia Relay Server. The software installer will walk you through the setup process.

Q: Do I really need 100+ GB of hard drive space on the server?

A: Yes. You need a lot of hard disk space because unprocessed recordings consume space until they are published (at which time the original recording is deleted). As a rough guideline, a 1-hour recording requires between 1-2 GB of space.

Q: What's the benefit of more CPU cores?

A: More processing cores means more simultaneous encoding potential, and therefore, faster encoding and publishing. More details...

Q: Why doesn't Camtasia Relay use all available CPU cores for encoding?

A: Camtasia Relay reserves one core for overhead processes which yields faster encodings and publishing overall. For example, if you use a quad-core server, Camtasia Relay will encode 3 simultaneous recordings. This achieves the fastest performance, and is faster than if all 4 cores were dedicated to encoding recordings.

Browser Requirements

To access the Camtasia Relay web application, you'll need:

• Internet Explorer 7 or higher
• Firefox 2.x or higher
• Safari 3.x or higher