Camtasia Relay Learning Center

Camtasia Relay Tutorial:

Roll-Out Camtasia Relay

Here’s a checklist of suggested steps when introducing Camtasia Relay to presenters.

• Verify all presenters have valid profiles associated with their accounts.
• You might wish to roll-out Camtasia Relay in stages. For example start with one department instead of the whole company or campus.
• What training will presenters require? You can direct presenters to the overview video launched from the help menu of the recorder, the videos located in the Help section of the Camtasia Relay website, and the Help found in the Camtasia Relay recorder. (Administrators see Administration Help on the website, while presenters see an FAQ page.)
• Decide if you will install the Camtasia Relay recorder on user computers or if you will direct users to obtain and install the recorder on their own. The recorder has the Camtasia Relay server URL “baked-in” based on the server from which it was downloaded. If you put a copy of the Camtasia Relay recorder on a website or network drive make sure you got it from the server you want people to use.
• Establish a clear policy for how presenters should do things like request new profiles or profile changes or request a new password.
• Prepare an introduction email for presenters. We’ve created a few samples you can modify.

What Presenters Need to Know Most

You need to communicate the following to presenters. You can use this information in an email introducing Camtasia Relay to your presenters.

Log in to the Camtasia Relay website as an administrator and search the help for sample introductory email messsages.

There are helpful videos.
Get Presenters to watch the overview accessible from the login screen of the recorder and in the Help section on the Camtasia Relay website. You may want to send presenters directly to the video so they can review Camtasia Relay before accessing the Recorder or having to sign in to the Camtasia Relay website.

Make a test recording.
There’s a blue TEST button in the Camtasia Relay recorder presenters can verify they are recording the correct screen and verify the audio is recording properly. Nothing is worse than recording an hour presentation with no audio.

How uploading works.
As soon as the presenter clicks the Submit button in the recorder, the recording gets ready to upload in the background.

• There is no visual indication of progress.
• If the recorder is offline (or loses Internet access), the recording automatically uploads (or resumes uploading) as soon as the computer gains Internet access.
• Presenters receive an email when the presentation is published.
• Presenters can check the upload, encoding and publishing progress if they log in to the Camtasia Relay website.