Purchase TechSmith Products

Home / Online Store /

Online Store Frequently Asked Questions

We hope you find your answers below. To search more FAQs or to contact Customer service directly, please visit our support center.

1. What payment methods do you accept?

2. What shipping options are available?

3. How secure is my online order?

4. What do I get if I order a mainentance agreement?

5. If there is a problem, can I return your software?

6. How quickly should I expect a response to my online order?

   You will receive an e-mail confirmation of your order. Most e-mail receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.

7. I lost my software key. What should I do?

8. Can I install my single copy of SnagIt/Camtasia Studio on both my laptop and desktop (or on my home computer and work computer)?

   Yes, you may install your single license on both a desktop and laptop (or a home computer and work computer). As long as both are being utilized by the same user, and both computers are not in use at the same time, this is considered a valid concurrent use of SnagIt, which is described in detail under your license agreement.

9. What are the export classifications of TechSmith's software?

   SIC code: 7372
   ECCN code: EAR99
   NAIC number: 511210
   Federal ID number: 382776204

Purchase