What is the difference between a multi-user and single-user license?
A single-user license includes a key for each copy purchased. A multi-user license includes one key with permissions to install the software on multiple workstations.
Multi-user licenses for SnagIt and Camtasia Studio start at 5 users. Multi-user licenses for EnSharpen Video Codec are for 2 users or more.
What does "per user" mean?
One user may install and use one copy of the software product on a single computer at a time and only by one user at a time.
What are my payment options?
Our online store accepts Visa, MasterCard, American Express and Discover. Other payment options are available for direct orders. For EU customers, our European partner Asknet offers additional payment options.
Can I put the software on a network server?
Yes, However, you must acquire and dedicate a license for each separate computer on which the software is installed or run from the server.
Can our multi-user license be used in multiple geographic locations?
As long as the software is still in use by the same organization, then yes, the software can be used at more than one geographical site. Each user, regardless of location, will count toward the total number of users licensed.
If I install the software on both my laptop and desktop, does that take up two licenses?
If a user would like a copy of the software on both a home and work computer (or a laptop and desktop), this type of use would still qualify as one "user" license provided both computers are being used by the same person, and the software is not in use on both machines at the same time.
Do you offer more multi-user licensing than what is listed on your Web site?
Yes. For more multi-user and volume license information, please e-mail us with our TechSmith Sales E-mail Form or call +1.517.381.2300.
Will we receive a CD-ROM for each user?
With the multi-user license, you will receive one CD-ROM and User's Guide. The CD-ROM should be used to install the software on each machine. If additional User's Guides are needed, there is a .PDF version on the CD-ROM.
My multi-user version is asking for a software key. Where do I get that?
SnagIt and Camtasia Studio use one key per multi-user order. For EnSharpen, you will receive one key per user. You will receive these keys in your e-mail receipt.
Is technical support included?
Yes. Free technical support is available before and after purchase of our software at support.techsmith.com.
Multi-user customers interested in priority technical support should contact our sales department for information on a maintenance agreement, which includes software upgrades, unlimited priority telephone support and unlimited priority e-mail support. (Send an e-mail using our TechSmith Sales E-mail Form or call 888.750.0685, +1.517.381.2300 outside the U.S. and Canada.)
