remote user testing

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Be user-friendly

UserVue records everything as you watch real customers interact with your website or application on their own computer, in their own environment. With UserVue's integrated phone and chat, you can ask the study participant questions and give them tasks throughout the session.

Whether you are doing remote usability testing, user acceptance testing, ethnography, or just reviewing a design, UserVue gives you accurate feedback without the travel costs required to observe users in their natural environment.

UserVue's three different interfaces:

• Facilitator
• Participant
• Observer

...are designed for usability testing, making studies painless for all parties involved. The facilitator takes care of the legwork by setting up the session. All the observer and participant do is follow a link automatically sent to them by UserVue.

Prepare a study session in seconds flat

• Schedule sessions - Tell UserVue about your session. The time, date, title and the website being studied (if applicable) will be sent in an automated email to your observers and participant.
• Invite Participants - Enter the email address of your customer, the participant. UserVue will automatically send an email with all the details they need to connect to the study.
• Invite Observers - Enter the email addresses of up to 10 people you want to observe the session. They will also receive an automated email from UserVue with a link to the study as well as date and time information.

Conduct sessions seamlessly with integrated phone and chat

• View - You and the observers can see exactly what is happening on the participants screen as it is being recorded. UserVue employs the latest in encryption technology so you can rest assured it's a secure connection.
• Communicate - Talk with the participant using integrated VoIP phone and chat. Observers can view the chat and listen on their computer speakers. Plus, the audio is automatically recorded.
• Mark important moments - You and the observers can flag moments like quotes, webpage changes, and mouse clicks. Markers are totally customizable so you decide what you want to track.

Review and share results

• Markers and notes - UserVue produces a CSV file containing all your markers along with any associated notes.
• Video - Review everything the participant did during the sessions as well as all your markers, which are indexed in the WMV video.
• Analyze with Morae Manager - Import your UserVue study into Morae. Edit and create highlight videos, calculate time on task and other common measurements. Explore Morae Manager.

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