{"id":219850,"date":"2025-05-01T12:00:49","date_gmt":"2025-05-01T16:00:49","guid":{"rendered":"https:\/\/www.techsmith.com\/learn\/?post_type=tutorial&#038;p=219850"},"modified":"2025-09-17T13:53:56","modified_gmt":"2025-09-17T17:53:56","slug":"manage-conversations","status":"publish","type":"tutorial","link":"https:\/\/www.techsmith.com\/learn\/tutorials\/screencast\/manage-conversations\/","title":{"rendered":"Manage Conversations &#038; Reactions"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<h2 class=\"wp-block-heading\" id=\"overview\">Conversation Overview<\/h2>\n\n\n\n<p>Screencast automatically adds a conversation to all content. Enter a prompt in the Comments pane to get feedback from your teammates or to start a discussion.<\/p>\n\n\n\n<p><img loading=\"lazy\" decoding=\"async\" width=\"668\" height=\"399\" class=\"wp-image-225255\" style=\"width: 668px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/10\/example-conversation2.png\" alt=\"conversation example\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/10\/example-conversation2.png 1336w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/10\/example-conversation2-300x179.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/10\/example-conversation2-1024x612.png 1024w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/10\/example-conversation2-768x459.png 768w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/10\/example-conversation2-150x90.png 150w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><\/p>\n\n\n\n<p>In conversations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Viewers can add time-stamped and searchable comments.<\/li>\n\n\n\n<li>Viewers can add annotations to draw directly on the media.<\/li>\n\n\n\n<li>Content owners can add conversation starters, such as posing a question or requesting feedback. See <a href=\"https:\/\/www.techsmith.com\/learn\/tutorials\/screencast\/engage-your-audience\/\">Tips for Content Engagement<\/a>.<\/li>\n\n\n\n<li>Content owners can reset the conversation.<\/li>\n\n\n\n<li>Both viewers and content owners can choose to receive email notifications when a new comment or reply has been added to the conversation to stay up-to-date and engaged.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"comment\">Add a Comment<\/h2>\n\n\n\n<p>Post questions or comments to initiate a conversation.<\/p>\n\n\n\n<div class=\"notice notice-screencast\">\n\t<p><b>Note:<\/b> To add a comment or reply, viewers must sign in with a TechSmith account or enter a display name.<\/p>\n<\/div>\n\n\n\n<ol class=\"wp-block-list\">\n<li>To comment on a video, click on the timeline to move to a specific point in the video. <br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"96\" class=\"wp-image-223015\" style=\"width: 300px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/timeline.png\" alt=\"timeline\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/timeline.png 382w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/timeline-300x96.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/timeline-150x48.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li>Type a comment into the field. To include an annotation, see <a href=\"#annotation\">Add an Annotation<\/a> or <a href=\"#draw\">Draw on the Screen<\/a>. <\/li>\n\n\n\n<li>Click the <strong>Send<\/strong> button.<\/li>\n<\/ol>\n\n\n\n<div class=\"notice notice-screencast\">\n\t<p><b>Note:<\/b> Click the <b>Edit<\/b> option to edit or delete the comment. The content owner can also delete comments. <\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"annotation\">Add an Annotation<\/h2>\n\n\n\n<p>Mark up the content with a frame or arrow. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click to select a color. <br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"112\" class=\"wp-image-222997\" style=\"width: 300px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectcolor.png\" alt=\"Color dropdown\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectcolor.png 403w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectcolor-300x112.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectcolor-150x56.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li>Click to select the <strong>Square<\/strong> or <strong>Arrow<\/strong> shape. <br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"111\" class=\"wp-image-223003\" style=\"width: 300px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectshape.png\" alt=\"select square shape\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectshape.png 405w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectshape-300x111.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectshape-150x56.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li>Click and drag to draw the shape on the content.<\/li>\n\n\n\n<li>Click a handle to resize or rotate the shape. <\/li>\n\n\n\n<li>Enter a comment into the field. <\/li>\n\n\n\n<li>Click the <strong>S<\/strong>end button.<\/li>\n\n\n\n<li>The <img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"20\" class=\"wp-image-222985\" style=\"width: 20px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/annotationicon.png\" alt=\"Annotation icon\"> icon indicates markup in a comment. Click the comment to view the markup. <br><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"116\" class=\"wp-image-223022\" style=\"width: 200px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/commentexample.png\" alt=\"comment with annotation\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/commentexample.png 395w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/commentexample-300x174.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/commentexample-150x87.png 150w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"draw\">Draw on the Screen<\/h2>\n\n\n\n<p>Add a freehand drawing on the content. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click to select a color. <br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"112\" class=\"wp-image-222997\" style=\"width: 300px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectcolor.png\" alt=\"Color dropdown\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectcolor.png 403w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectcolor-300x112.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/selectcolor-150x56.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li>Click the <strong>Freehand<\/strong> tool. <br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"109\" class=\"wp-image-222991\" style=\"width: 300px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/freehandtool.png\" alt=\"Freehand Tool\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/freehandtool.png 403w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/freehandtool-300x109.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/freehandtool-150x54.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li>Click and drag to draw on the content. <\/li>\n\n\n\n<li>Enter a comment into the field. <\/li>\n\n\n\n<li>Click the <strong>Submit<\/strong> button. <\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reaction\">Add a Reaction<\/h2>\n\n\n\n<p>To add an emoji reaction while watching a video, click an emoji from the toolbar located below the video or image. <br><img loading=\"lazy\" decoding=\"async\" width=\"553\" height=\"398\" class=\"wp-image-237274\" style=\"width: 553px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2023\/03\/reactions-example.png\" alt=\"Reactions example\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2023\/03\/reactions-example.png 553w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2023\/03\/reactions-example-300x216.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2023\/03\/reactions-example-150x108.png 150w\" sizes=\"auto, (max-width: 553px) 100vw, 553px\" \/><\/p>\n\n\n\n<p>To view the reactions added, hover your cursor over the video or image. Click a reaction to show the reaction and viewer name. <br><img loading=\"lazy\" decoding=\"async\" width=\"574\" height=\"159\" class=\"wp-image-237280\" style=\"width: 574px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2023\/03\/view-reaction.png\" alt=\"Click to view reaction and viewer name\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2023\/03\/view-reaction.png 574w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2023\/03\/view-reaction-300x83.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2023\/03\/view-reaction-150x42.png 150w\" sizes=\"auto, (max-width: 574px) 100vw, 574px\" \/><\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"notice notice-screencast\">\n\t<p><b>Note:<\/b> Emoji reactions are a feature of conversations. If you would like to prevent emoji reactions on your media, follow the steps in the <a href=\"#delete-conversation\">Delete a Conversation<\/a> section below.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"notification\">Receive Comment Notifications<\/h2>\n\n\n\n<p>The content owner and any viewers can opt in to receive notifications of new activity posted in a conversation. Click the <img loading=\"lazy\" decoding=\"async\" width=\"9\" height=\"23\" class=\"wp-image-223067\" style=\"width: 9px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/conversationpreferencesicon.png\" alt=\"Conversation Preferences icon\"> icon near the top of the Comments pane and select the <strong>Receive email notifications<\/strong> option.<br><img loading=\"lazy\" decoding=\"async\" width=\"362\" height=\"193\" class=\"wp-image-336626\" style=\"width: 362px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2025\/09\/sc25-comment-notifications.png?ver=1757076112\" alt=\"Enable email notifications in Comments options\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2025\/09\/sc25-comment-notifications.png 724w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2025\/09\/sc25-comment-notifications-300x160.png 300w\" sizes=\"auto, (max-width: 362px) 100vw, 362px\" \/><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"conversation-view\">Hide the Comments View<\/h2>\n\n\n\n<p>Click the <img loading=\"lazy\" decoding=\"async\" width=\"15\" height=\"16\" class=\"wp-image-223075\" style=\"width: 15px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2022\/09\/hideconversationicon.png\" alt=\"Hide Conversation Pane icon\"> icon in the top corner of the side pane.<br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"100\" class=\"wp-image-301310\" style=\"width: 300px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/close-side-panel.png\" alt=\"Screenshot of the Screencast side panel with the close button highlighted\n\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/close-side-panel.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/close-side-panel-150x50.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n\n\n\n<p>To reopen the side pane, click the <strong>Comments<\/strong> button in the upper-right corner of the media display area.<br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"218\" class=\"wp-image-301316\" style=\"width: 300px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/reopen-comments.png\" alt=\"Screenshot of the media display area with the Comments button highlighted\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/reopen-comments.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/reopen-comments-150x109.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"remove-comment\">Remove a Comment<\/h2>\n\n\n\n<p>As the content owner, you can moderate and remove any comments. Individual participants can only edit and delete their own comments. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the <strong>Edit<\/strong> option on the comment. <\/li>\n\n\n\n<li>Click the <strong>Delete<\/strong> <strong>Comment<\/strong> button.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-resolve-a-comment\">Resolve a Comment<\/h2>\n\n\n\n<p>Media owners and commenters can resolve comments to hide them from view. Click the <img loading=\"lazy\" decoding=\"async\" width=\"26\" height=\"26\" class=\"wp-image-336632\" style=\"width: 26px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2025\/09\/sc25-comment-resolve.png\" alt=\"Resolve comment checkbox\"> icon in the corner of the comment.<\/p>\n\n\n\n<p>To show resolved comments, click the number of resolved comments at the top of the Comments pane.<br><img loading=\"lazy\" decoding=\"async\" width=\"367\" height=\"358\" class=\"wp-image-336639\" style=\"width: 367px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2025\/09\/sc25-show-resolved.png\" alt=\"Click the number resolved in the Comments pane to show resolved comments \" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2025\/09\/sc25-show-resolved.png 367w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2025\/09\/sc25-show-resolved-300x293.png 300w\" sizes=\"auto, (max-width: 367px) 100vw, 367px\" \/><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"delete-conversation\">Delete a Conversation<\/h2>\n\n\n\n<p>A conversation is added by default to all content uploaded to Screencast. If you do not want to include a conversation, or you want to reset the conversation, complete the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>On the <strong>Library<\/strong> tab, click to select the media. <\/li>\n\n\n\n<li>On the <strong>Settings<\/strong> tab, click the <strong>Conversation<\/strong> toggle to delete the conversation. <br><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"663\" class=\"wp-image-301322\" style=\"width: 300px;\" src=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/delete-conversation-toggle.png\" alt=\"Screenshot of the Settings panel with the Conversation toggle highlighted\" srcset=\"https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/delete-conversation-toggle.png 300w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/delete-conversation-toggle-136x300.png 136w, https:\/\/www.techsmith.com\/learn\/wp-content\/uploads\/2024\/12\/delete-conversation-toggle-150x332.png 150w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/li>\n\n\n\n<li>The Delete Conversation dialog appears. (Optional) Click the <strong>Download Data<\/strong> button to download a .csv file of the conversation for backup.<\/li>\n\n\n\n<li>Click the <strong>Delete<\/strong> button. <\/li>\n<\/ol>\n\n\n\n<p>To add a new conversation, click the <strong>Conversation<\/strong> toggle on the Settings tab or the <strong>Enable Conversation<\/strong> button in the Comments tab.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"download-conversation\">Download a Conversation<\/h2>\n\n\n\n<p>As the content owner, you can view and download the conversation. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>On the <strong>Library<\/strong> tab, click to select the media. <\/li>\n\n\n\n<li>On the <strong>Settings<\/strong> tab, click the <strong>Download Data<\/strong> option.<\/li>\n<\/ol>\n\n\n\n<p>Screencast downloads a .csv file of the conversation onto your computer. <\/p>\n\n\n\n<div class=\"feedback-widget\">\n    <p>Was this helpful?<\/p>\n    <a href=\"http:\/\/techsmith.az1.qualtrics.com\/jfe\/form\/SV_29LXZRGdyxlFBDE?Q_Language=EN&amp;Source=manage-conversations&amp;Product=Screencast\" target=\"_blank\" rel=\"noopener\">Yes<\/a>\n    <a href=\"http:\/\/techsmith.az1.qualtrics.com\/jfe\/form\/SV_29LXZRGdyxlFBDE??Q_Language=EN&amp;Source=manage-conversations&amp;Product=Screencast\" target=\"_blank\" rel=\"noopener\">No<\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Conversation Overview Screencast automatically adds a conversation to all content. Enter a prompt in the Comments pane to get feedback from your teammates or to start a discussion. In conversations: Add a Comment Post questions or comments to initiate a conversation. Note: To add a comment or reply, viewers must sign in with a TechSmith [&hellip;]<\/p>\n","protected":false},"author":81,"featured_media":221200,"template":"single-tutorial-redesign.php","tcategory":[1516],"ttag":[1526],"tutorial_folder":[],"class_list":["post-219850","tutorial","type-tutorial","status-publish","has-post-thumbnail","hentry","tcategory-get-started-screencast","ttag-screencast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.4 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Manage Conversations &amp; Reactions | Screencast Tutorial<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.techsmith.com\/learn\/tutorials\/screencast\/manage-conversations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manage Conversations &amp; Reactions | Screencast Tutorial\" \/>\n<meta property=\"og:description\" content=\"Conversation Overview Screencast automatically adds a conversation to all content. 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