Improve Your Customer Onboarding with Better Training and Instructional Content

Are you on a continuous release cycle? Time spent on tutorial creation before product releases can quickly add up. Get back valuable time previously wasted on constantly making or updating tutorials before the launch date using SUI graphics and other time-saving features built into TechSmith products.

Seeing is believing with your products! Get the flexibility to create short feature snippet videos and longer product walkthroughs. TechSmith products make it easy to create polished images and videos that are in line with your branding.

Easily turn live presentations, including product demos and webinars, into reusable videos that can be shared out to potential customers. Make your videos look and sound better than what webinar platforms provide. This helps you get information out to customers in an engaging way, which can help get them to agree to the next meeting.

User documentation constantly needs to be updated, especially if you’re on a continuous release cadence. Easily create and update user documentation that’s clear and even on brand – no graphic design degree needed! TechSmith products come with easy-to-use presets and layouts that make branding a breeze. Customer onboarding has never been more simple.

Create knowledge base articles for common software issues that your customers run into. People don’t want to spend a ton of time sifting through pages and pages of text to solve their problems –  creating a short video or GIF to keep their attention and show them how to do something is much more effective. Short videos or screen captures with added context via mark-up tools help reduce unneeded back and forth threads with customers when answering support tickets.

When you’re training others on how to use a piece of software, content can get pretty technical and boring. Using visuals can help to keep attendees interested and engaged, and you’ll ensure your content appeals to different types of learners.