Frequently Asked Questions

We put together some answers to questions we often hear from people. If you don't see your question here, tell us.

Why is Jing Pro no longer available?

While the free version of Jing is still available, Jing Pro has been retired and its MPEG-4 video functionality has been incorporated into Snagit. Snagit has no set recording limit and many other powerful features. Learn more.

Can I edit my Jing Videos?

You can edit videos created in Jing in any video editing application that supports the SWF file format.

Can Jing make images in non-PNG format-like JPG instead?

No. Just PNG.

Why is Jing limited to 5 minutes?

Jing is ideal for quick, informal visual communication. For professional video recording and editing software with longer limits, try Camtasia Studio or Camtasia for Mac.

Can I move or hide the Sun?

Yes. Check this out.

How do I cover up a part of my image that contains sensitive information?

The text box tool is the best way to achieve this. Check this out. If you're looking for more robust editing options, check out Snagit.

Why can't my computer open a Jing video?

Try dragging the file into a web browser window. Learn how to open SWFs in a default browser automatically. We recommend sending the video to then sharing the link to ensure there's no issues for viewers.

I want to put images and videos on my own website or blog. How do I do that?

One way is you can take the embed code provided when you upload your image or video to and put it in your site. Here's a help topic that can help you obtain and modify the embed code from

How do I capture something that's bigger than my screen?

Officially, you can't. A work-around would be to record a video, and then scroll down every few seconds. You could even tell the viewer to pause while watching so they can see everything. A better solution would be to get Snagit which has automatic scrolling capture.

Does Jing work on Linux?

No, and currently we have no plans to do so.

Does Jing have a higher frame rate setting?

Nope. It's hard-coded at 10 frames per second. Camtasia Studio and Camtasia for Mac can record at higher frame rates and offer editing capabilities.

How do I select a different audio input device?

Check this out.

How can I use Jing with a Proxy server? (Windows)

Please see this Technical Support knowledgebase article.

Title Category Level Format
000 - Take Your First Capture Getting Started I Video/Written
001 - Interactive “Hands-on” Jing Tutorial: Mac OS X Getting Started I Simulation
002 - Interactive “Hands-on” Jing Tutorial: Windows Getting Started I Simulation
003 - Where is the Jing Capture That I Sent To My Clipboard? Getting Started I Written
004 - Capture Hotkey Capture I Video/Written
005 - Select an Area to Capture Capture I Video/Written
006 - Capture an Image Capture I Video/Written
007 - Capture a Video Capture I Video/Written
008 - Share to Share I Video/Written
009 - The Copy Button Share I Video/Written
010 - The Save Button Share I Video/Writen
011 - Embed Jing Content Using Share II Video/Written
012 - Edit Jing Images in Snagit Share: Edit II Video/Written
013 - Edit Jing Videos in Camtasia Studio Share: Edit II Video/Written
014 - Jing Capture History Manage I Video/Written
015 - What is FAQ I Written
016 - Your Account Manage: Account I Written
017 - Quit or Restart Jing FAQ I Written
018 - Audio FAQ FAQ I Written
019 - Things You’ll Want to Know FAQ I Written
020 - Frequently Asked Questions FAQ I Written
021 - Preferences and Settings Settings and Options I Written
022 - Customize Jing Buttons Settings and Options I Video/Written
023 - Jing Startup and “Sun” Options Settings and Options I Video/Written
024 - Use Jing with a Proxy Server (Windows Only) Settings and Options III Written
025 - Understanding Video Formats: SWF & MPEG-4 Reference II Written