Using Chat to Communicate with Stakeholders

Use the built-in chat feature in Morae to communicate among observers and with the recorder before, during, and after a recording. If the Chat Login window does not launch with the application,

  • In the Recorder Main Menu, select View > Chat.
  • In the Observer Main Menu, select View > Chat.

The Morae chat window appears. Enter a username in the Chat Login window and click OK.

chat login

Note: If you want to change the color associated with your username in the chat, exit the chat window and login again. You will be assigned a new color.

Chat Using Recorder and Observer

  1. Make sure the chat feature is viewable in both applications. You can verify this in both applications under Main Menu > View.
  2. In Observer, the chat window reads "No Chat Available" until the observer connects to Recorder. Any other observers that have enabled chat and connected to Recorder are added to the chat.
  3. In Recorder, the chat window minimizes with Recorder once the recording begins. Regardless of whether or not you capture chat data in your recording, the chat remains available throughout the recording, and is accessible by expanding the Recorder window.
  4. If, at any time, the participant or facilitator exits out of the Recorder chat window, they can open it again by going to the Recorder Main Menu > View and checking the Chat option.
  5. Observers who disconnect from the recorder are disconnected from the chat, too.

Chat Among Observers

  • In the Recorder Main Menu, select View and deselect Chat.
  • In the Observer Main Menu, select View > Chat.

Once the Observer connects to the Recorder, the chat window will open, allowing the observer to chat with other participating observers.

Capture Chat Data

  1. In Recorder, under Recording Details click Modify Recording Details.
    capture chat data
  2. To capture chat data during the recording, under Capture Options, select Chat in the Data grouping.
  3. Deselect Chat if you do not want to capture chat data. You can still chat between observers and the recorder during the recording, even if you do not capture the data as part of the recording.
  4. Click OK.

Import, Search, and Analyze Chat in Manager

If you opted to capture chat data in your recording, you can open and analyze that data as part of your imported recording in Manager. To access the chat data in Manager,

  1. In the Analyze tab, select the recording from the Project pane.
  2. In the Study pane, select Modify Search and check Chat Text. Modify the search further by choosing to include all chat text or specific chat text in your results.
  3. Chat entries appear in the Search Results pane with other events to be analyzed.

To learn more about Analyzing Session Data, watch the video tutorial on this topic.

Title Category Level Format
000 - Getting Started 1: Morae Overview Getting Started I Video
001 - Getting Started 2: Recorder Getting Started I Video
002 - Getting Started 3: Observer Getting Started I Video
003 - Getting Started 4: Manager Getting Started I Video
004 - Analyze Session Data Analyze I Video
005 - Audio Notes Share III Written
006 - Change the Communication Port in Observer Observer III Written
007 - Choose and Designate the Task Logger Setup II Written
008 - Choose the Recorder Computer Name or IP Address Observer II Written
009 - Configure Wii™ Remote for Logging Setup III Written
010 - Connect Observer to Recorder Observer II Written
011 - Convert Morae Recording Files (RDG) to AVI or WMV Share III Written
012 - Create a Custom Graph Analyze II Written
013 - Create a Highlight Video Share II Written
014 - Create and Organize a Project Analyze II Written
015 - Create a Report with the Add-In for Word Share II Written
016 - Create a Table of Contents Share II Written
017 - Create a Test Recording Setup II Written
018 - Create Session Handouts Setup II Written
019 - Create Video Clips Analyze II Written
020 - Customize Observer for Your Session Observer II Written
021 - Define Recording Details Setup II Written
022 - Define Study Details Setup II Written
023 - Deliver Surveys with Observer Surveys II Written
024 - Documentation Documentation I Written
025 - Export to PowerPoint Share II Written
026 - Export Videos to Screencast.com Share II Written
027 - Finalize Observer Session Observer II Written
028 - How to Choose the Recording Compression Record III Written
029 - Log in Observer Log II Written
030 - Log in Recorder Log II Written
031 - Log with a Wii™ Remote Log III Written
032 - Marker Logging Log II Video/Written
033 - Merge Studies Analyze III Written
034 - Normalize Storyboard Audio Share II Written
035 - Record Automated Sessions with Autopilot Record II Video/Written
036 - Recorder Start and Stop Options Record II Written
037 - Record More (or Less) than the Main Monitor Record II Written
038 - Search for Data in Recordings Analyze II Written
039 - Search Profiles Analyze II Written
040 - Select Video and Audio Sources for Recording Record II Written
041 - Set Recorder Preferences Setup II Written
042 - Set up an AutoPilot Test Setup II Written
043 - Share Highlight Videos Share II Written
044 - Tasks in Manager Analyze II Written
045 - Task Logging Log II Written
046 - Template Study Configurations Setup II Written
047 - Troubleshooting Observer to Recorder Connection Issues Observer II Written
048 - Using Chat to Communicate with Stakeholders Observer I Written
049 - Video Delay in Observer Observer III Written
050 - View Search Results in the Chart View Analyze II Written
051 - View Survey Answers Analyze II Written
052 - View Your Notes and Markers Following a Session Observer II Written