Video Delay in Observer

Depending on the Observer options you choose, you may experience a video delay in Observer. This tutorial explains how to choose the correct options for your testing environment.

Observer Session Options Explained

The Connect to Recorder dialog (Connection > Connect) allows you to select Observer session options. The option you choose here will determine if you have a video delay.

The available options are:

Include Audio (Uncheck Mute Audio box)

  • A slight delay is present in the Observer display.
  • Observers see the screen and/or camera video and hear the audio.
  • Video and audio streams are combined into a single Windows Media Stream and sent through the network. This process can take time and will always introduce some amount of delay.

Mute Audio (Check Mute Audio box)

  • Observers see the screen and PiP video, but do not hear the audio.
  • Requires less bandwidth and compression.
  • Streams at virtually real-time speeds.
  • Use if your testing environment demands no delays.

Audio is always included in the WMV file saved by Observer, whether or not you can hear it while observing a session.

Mute Audio option in Connect to Recorder dialog

 Here are a few questions to help you determine whether or not you should mute the audio:

  • Is your Observer computer in the same room as the participant?
  • Can the observer hear the participant without using the computer?
  • Do observers need to see the participant video in real-time?
  • Have you noticed a video delay?

 If you can answer Yes to the any of these questions, you will want to mute the audio.

Title Category Level Format
000 - Getting Started 1: Morae Overview Getting Started I Video
001 - Getting Started 2: Recorder Getting Started I Video
002 - Getting Started 3: Observer Getting Started I Video
003 - Getting Started 4: Manager Getting Started I Video
004 - Analyze Session Data Analyze I Video
005 - Audio Notes Share III Written
006 - Change the Communication Port in Observer Observer III Written
007 - Choose and Designate the Task Logger Setup II Written
008 - Choose the Recorder Computer Name or IP Address Observer II Written
009 - Configure Wii™ Remote for Logging Setup III Written
010 - Connect Observer to Recorder Observer II Written
011 - Convert Morae Recording Files (RDG) to AVI or WMV Share III Written
012 - Create a Custom Graph Analyze II Written
013 - Create a Highlight Video Share II Written
014 - Create and Organize a Project Analyze II Written
015 - Create a Report with the Add-In for Word Share II Written
016 - Create a Table of Contents Share II Written
017 - Create a Test Recording Setup II Written
018 - Create Session Handouts Setup II Written
019 - Create Video Clips Analyze II Written
020 - Customize Observer for Your Session Observer II Written
021 - Define Recording Details Setup II Written
022 - Define Study Details Setup II Written
023 - Deliver Surveys with Observer Surveys II Written
024 - Documentation Documentation I Written
025 - Export to PowerPoint Share II Written
026 - Export Videos to Share II Written
027 - Finalize Observer Session Observer II Written
028 - How to Choose the Recording Compression Record III Written
029 - Log in Observer Log II Written
030 - Log in Recorder Log II Written
031 - Log with a Wii™ Remote Log III Written
032 - Marker Logging Log II Video/Written
033 - Merge Studies Analyze III Written
034 - Normalize Storyboard Audio Share II Written
035 - Record Automated Sessions with Autopilot Record II Video/Written
036 - Recorder Start and Stop Options Record II Written
037 - Record More (or Less) than the Main Monitor Record II Written
038 - Search for Data in Recordings Analyze II Written
039 - Search Profiles Analyze II Written
040 - Select Video and Audio Sources for Recording Record II Written
041 - Set Recorder Preferences Setup II Written
042 - Set up an AutoPilot Test Setup II Written
043 - Share Highlight Videos Share II Written
044 - Tasks in Manager Analyze II Written
045 - Task Logging Log II Written
046 - Template Study Configurations Setup II Written
047 - Troubleshooting Observer to Recorder Connection Issues Observer II Written
048 - Using Chat to Communicate with Stakeholders Observer I Written
049 - Video Delay in Observer Observer III Written
050 - View Search Results in the Chart View Analyze II Written
051 - View Survey Answers Analyze II Written
052 - View Your Notes and Markers Following a Session Observer II Written