Common Snagit 12 Trial Questions

How do I purchase Snagit?
Where do I find my software key?
Where do I enter my software key?
How do I get my old version of Snagit back?
How do I uninstall Snagit 12?

Purchasing Snagit

Purchasing Snagit is simple and easy with the Snagit trial already installed.  Simply open the Snagit editor and click on the "Buy Now" button.  This will take you to the Techsmith website, where you can purchase a software key to unlock your copy of Snagit.

Locate Your Software Key

If you purchased directly from TechSmith, your key is in your email receipt. This email is sent from custservice@techsmith.com with the subject line: TechSmith Order Number. If you purchased a physical copy of Snagit, the software key is located under the CD.

Sample Key: U1234-K1234-E1234-Y4321-S9876

Enter Your Key

You can enter your software key in Snagit Editor or in the trial window.

In Snagit 12 Editor:

  1. Go to File > Enter Key. This will bring up the Thanks for buying window.
  2. Enter your software key.

    Snagit 12 Trial Key Window

In the trial window:

  1. Click Unlock with a Software Key
  2. Enter your software key

Tips for entering your software key:

  • Make sure there are no extra spaces before or after the software key.
  • Make sure that all instances of zero or the letter O are correct. Sometimes it can be hard to tell the difference.
  • If possible, copy and paste your software key to avoid potential typos.

Return to a Prior Version of SnagIt

If you decide not to upgrade to Snagit 12 and wish to go back to your previous version, you will need to do two things:

  • Make sure you still have your old version installed.
  • Uninstall Snagit 12.

To check for previous versions of Snagit on Windows Version 7 or earlier:

  • Go to Start > Programs > TechSmith. You should see Snagit 12 and Snagit 12 Editor. If you previously had Snagit 11, it will also appear in this folder.
  • To look for Snagit versions 10 and earlier, go to Start > Programs > Snagit.

To check for previous versions of Snagit on Windows 8:

  • Enter “Snagit” in Search to display any installed versions of Snagit.

Once you have confirmed you have a prior version installed, you can uninstall Snagit 12.

Uninstall Snagit 12

  1. Open the Control Panel and go to Programs and Features.
  2. Select Snagit 12 from the list of programs.
  3. Click Uninstall.

    If you want to keep your Snagit captures, make sure to select Keep Files before clicking Uninstall.

keep files dialog

Once Snagit 12 is uninstalled, the capture hotkey should launch your prior version of Snagit.

Still have software key questions? Check out this article.

Title Category Level Format
000 - Snagit 12 Overview Getting Started I Video
001 - Capture Quickly with Snagit 12 Getting Started I Video
002 - 01: Recording Audio Video Capture I Written
003 - 02: Cut Out Mistakes or Unwanted Parts of the Video Video Capture I Written
004 - 03: Sharing Your Captures Video Capture I Written
005 - 04: Video Tips and Tricks Video Capture I Written
006 - Add Callouts, Shapes, and Text to an Image Image Editing I Written
007 - Selecting Objects and Areas for Editing Image Editing I Written
008 - Cut, Trim, or Crop to Remove Part of an Image Image Editing I Written
009 - Combining Images Image Editing I Written
010 - Resize an Image Image Editing I Written
011 - Bring Mobile Content Into Snagit Mobile I Video
012 - Creating and Sharing Mobile Content with Windows Devices Mobile I Written
013 - Access and Share Files with My Places Snagit Basics II Written
014 - Save Capture Settings with Profiles Snagit Basics I Video
015 - Customizing Snagit: Quick Styles Snagit Basics I Written
016 - Using the Snagit Library to Organize Captures Snagit Basics I Written
017 - Maintain Privacy Using the Blur Tool Tips and Tricks II Written
018 - Capture Directly to Image or Video with Snagit 12 Tips and Tricks I Video
019 - Common Snagit 12 Trial Questions Tips and Tricks I Written
020 - Match Colors Using the Color Picker Tips and Tricks II Written
021 - Customizing Snagit: Look and Feel Tips and Tricks I Written
022 - Creating Process Documentation Example II Video/PDF
023 - Snagit Documentation Reference I PDF

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