Privacy Policy

The following is the privacy policy for the www.TechSmith.com website. In this policy, TechSmith Corporation ("TechSmith") describes what personal information TechSmith collects on our site, how TechSmith uses it, and your options regarding information TechSmith may collect about you. Where more details are needed to explain our privacy practices as to a particular TechSmith product or service, we may post separate privacy notices to describe how a particular TechSmith product or service processes personal information which is accessible from the topic index to the right of this Policy and/or links to the same. TechSmith is committed to complying with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. TechSmith has certified that it is committed to adhere to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view TechSmith’s certification, please visit http://www.export.gov/safeharbor/.

If you have questions about this policy, please feel free to contact us at:

TechSmith Corporation
2405 Woodlake Dr.
Okemos, MI 48864-5910 USA

Toll-free: 800.517.3001 (U.S. Only)
Voice: +1.517.381.2300
Fax: +1.517.913.6121

TechSmith's Use of Cookies and E-Mail

TechSmith collects cookies on our Web site to capture information about page visits. This information is anonymous and TechSmith uses this information only internally - to deliver the most effective content to our visitors. Information from the cookies is used to gauge page popularity, analyze traffic patterns on our site and guide development of other improvements to our site. TechSmith does not require that you accept cookies, however, some functionality on our Web site, our product or service check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preferences options in our products and/or services, where applicable. TechSmith never gives away information about our users. If you choose to e-mail us and provide personally identifiable information about yourself, TechSmith will use this information only to respond to your inquiry. TechSmith will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific TechSmith product or service.

TechSmith's Use of Remarketing with Google Analytics

TechSmith uses analytics data and the DoubleClick cookie to serve ads based on a user's prior visits to our website. Site visitors may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or they may opt out of Google Analytics by visiting the Google Analytics opt-out page.

Google has additional information available about their Remarketing Privacy Guidelines, Policies, and Restrictions.

Volunteered Information and Use of Information

When you license or subscribe to a product or service or open an account or complete an online registration on our site, TechSmith collects personal information from you which may include:

name and email address;
billing information, including credit card information and your shipping address;
information concerning software programs downloaded, products and content licensed, accessed, or downloaded through TechSmith products or services;
location information (such as zip code or postal code and country);
computer configuration (such as operating system, connection speed, and peripherals);
the IP Internet (IP) address and URL of the Web site that sent you to the TechSmith registration page;
the types of peripherals (including portable media or recording devices) used by TechSmith products on your computer (to ensure that you have access to the latest fixes and patches for full compatibility with these devices);
demographic information provided by you (such as language, gender and age, and, if applicable, software program and content preferences and personalization information); and
whether you logged into or out of a TechSmith service, or changed your password or billing information.

This information is collected on Web pages using encryption technology to help prevent any third party from intercepting the information. Your credit card information is only used for completing the transaction and is retained only as necessary for administration purposes. TechSmith uses the information provided by our customers to analyze product trends based on, for example, geographic and demographic factors. This analysis helps us improve the quality of our Web site and product and service mix.

Information Collected in Contests

If you enter one of our contests, the data we collect will be handled according to the rules of that particular contest and those rules may differ based on where you live. We provide a privacy policy specific to each contest that you should review prior to entering the contest.

Forums

Membership into our forums is voluntary. When you provide your username, password and e-mail address, you can receive online support from TechSmith and from other TechSmith software users. Please refer to the policy before registering to join our forums.

Newsletters

Subscription to a TechSmith newsletter is voluntary. By providing your e-mail address, you are agreeing that TechSmith can send you important information about our products, including announcements of new releases. You may update your e-mail address or unsubscribe via Web form at any time at http://www.techsmith.com/community/subscriptionlogin.asp.

Downloading Software

When you download a TechSmith product, TechSmith asks you to provide your e-mail address in order to guide you through the 30-day trial period of using the software. We do not verify the validity of the e-mail address.

Notice

TechSmith informs its customers what information it collects, how it is used, whether it may be temporarily transferred to others to provide the products or services requested and how to contact TechSmith with privacy inquiries. TechSmith provides a link to TechSmith's privacy notice on its sites, and in e-mails.

Choice

TechSmith offers customers and individuals who provide us information choices about receiving further communications from us; for example, our e-mail newsletters are sent only to those who have expressly asked to receive them, and the newsletters have a link to use to opt out of receiving future messages. TechSmith may ask individuals if they wish to participate in market research, and then contact them if they give us their permission. TechSmith does not contact customers or individuals for marketing purposes for those persons who have contacted TechSmith directly to opt out of our direct marketing programs.

Technology

TechSmith uses technology in order to better serve its customers and others. TechSmith informs customers or individuals when TechSmith use technologies that are privacy related.

Data Integrity & Access

TechSmith takes steps to make sure that the personal information TechSmith uses is correct. TechSmith provides customers and individuals with reasonable access to the personal information they may have provided us so that they can review and correct it, or ask us not to use it.

Security

TechSmith protects personal information under its control by industry standard security practices and measures, in order to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction. TechSmith limits access to personal information to those who have a business need. TechSmith does not keep personal information any longer than necessary to meet the business purpose for which it was collected, though in some cases, legal or regulatory reasons require that personal information not be deleted. TechSmith shall use its best efforts to quickly work to remedy any vulnerabilities found in our or software and to alert our customers about any potentially dangerous vulnerabilities.

Data Transfer

TechSmith may transfer personal information to TechSmith databases in countries other than where it was provided. TechSmith's privacy program requires the same high level of security and protection of personal information in all geographies with procedures and contracts in place to help ensure this is so. Data may be temporarily transferred to a vendor or business partner to provide services for TechSmith, such as mailing information or processing credit card transactions. These vendors and business partners are required to protect and manage the personal information to the same high standards TechSmith uses, and they cannot use the information for purposes other than to provide the services TechSmith has requested. Also, TechSmith may disclose or transfer your personal information, including, without limitation, personal information regarding customers under 13, if required to do so by law or in the good faith belief that such action is necessary to: (a) satisfy an applicable law, regulation, legal process or enforceable governmental request; (b) enforce applicable TechSmith's Terms of Use, License or Service Agreements; (c) detect, prevent, or otherwise address fraud, security or technical issues; (d) to protect against imminent harm to rights, property or safety of TechSmith, its users, or the public at large as required or permitted by law.

Information Practices For Children

TechSmith does not intentionally collect information from children under the age of 13. If in the future we choose to collect personal information from children, we will comply with the Children's Online Privacy Protection Act (COPPA).

Notification of Policy Changes

If major content changes are made to TechSmith's Privacy Policy, TechSmith will outline and post the changes along with the new version on this TechSmith site.

Links

TechSmith may create links to the sites of other parties. Independently operated sites are not associated with TechSmith or authorized by us and may also have links leading to this TechSmith site. TechSmith cannot control any of these links and are not responsible for any content appearing on the sites linked to or from TechSmith's site, or for any personal information gathered at those independently operated sites.

Data Not Collected On This Site

Personal information that is not collected on the site is not generally subject to this Privacy Policy.

Non-U.S. Customer Information

If you are a customer or individual who is logging on from outside the United States, the personal information you submit to TechSmith will be sent to and stored in servers in our U.S. headquarters in Okemos, Michigan, U.S.A. The personal information practices set out in this Privacy Policy apply to all TechSmith products, services, and customers worldwide. You have a right of access and to correct such data and/or personal information. To exercise these rights, or for other data privacy questions, please contact/send an email to privacy@TechSmith.com.

Enforcement

TechSmith regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Policy or TechSmith's treatment of personal information by contacting us through this Site at privacy@TechSmith.com or by writing to us at Privacy Group, c/o TechSmith Corporation, 2405 Woodlake Drive, Okemos, MI 48864, USA. When TechSmith receives a formal written complaint at this address, it is TechSmith's policy to contact the complaining party regarding his or her concerns. TechSmith will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved by TechSmith and an individual.

No Error Free Performance

TechSmith does not guarantee error-free performance under this Privacy Policy. TechSmith will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when TechSmith learns of any failure to comply with our Privacy Policy. TechSmith shall not be liable for any incidental, consequential or punitive damages relating to this Privacy Policy. This Privacy Policy shall be governed by the laws of the State of Michigan and the United States to the extent applicable.