In 1987, William Hamilton co-founded TechSmith as a custom software development firm. Through the years, he witnessed the inherent frustrations that he and his customers experienced when trying to communicate with others through technology. In the mid 1990s, TechSmith took the first step towards creating a solution to this problem. The company jumped into the world of commercial software by launching Snagit, a screen capture utility designed to help users communicate more effectively. By constantly listening to customers and innovating new ways to solve technology challenges, TechSmith has moved to the front of the visual communication field. Now more than 200 employees strong, TechSmith develops a variety of applications that narrow communication gaps through images, videos, online hosting, and remote usability testing.
William Hamilton, President
Bill Hamilton started his career as a programmer in the early 1970s after graduating from Michigan State University. He worked for nearly a decade for the State of Michigan managing the development of medical information systems. Later, he managed the operations research section before leaving for the private sector. From 1982 to 1985, he was a vice president at an entrepreneurial start-up. He led the PC development group that was responsible for creating PC-based tools for logistics and supply chain management.
After working as a consultant for several years, Hamilton co-founded TechSmith in 1987. Initially TechSmith provided software development and consulting services to a broad range of regional and national clients. While Hamilton and his partners worked as consultants, they began actively developing software with the hopes of eventually leaving the consulting business. With hard work and persistence, TechSmith was able to complete the transition from a consulting to a software company by 1994.
TechSmith’s first important software product, Snagit, was first introduced in 1991 and continues as an important cornerstone of the company’s product family today. Since then, Hamilton and his team have developed a full portfolio of products used by businesses, government and educators around the world, including Snagit, Jing, Camtasia Studio, Camtasia Relay, Morae, and Screencast.com. TechSmith is a privately held company in Okemos, Michigan, USA that employs over 200 people. Hamilton lives in Williamston with his wife Susan Heathfield.Back to top
Dean Craven, Chief Technology Officer
Dean Craven joined TechSmith in 1995 and is the Chief Technology Officer. In this role, Dean is responsible for leading the company's technical vision and guiding the company's technology development. He is also leading the emerging products efforts at Techsmith, exploring how technology can meet user's needs in new ways. Dean has been instrumental in growing the software development department at TechSmith, starting as one of the early Snagit developers and leading the initial Camtasia development.
Prior to joining TechSmith, Dean worked with Harris Computer Systems as a Unix kernel programmer, followed by embedded systems development with a small startup, and as a network administrator for Michigan State University.
Dean holds a bachelor's degree in computer science from Michigan State University and resides in East Lansing, Michigan.Back to top
Tod Cunningham, Director of Development
Tod Cunningham joined TechSmith in 2008 and is the Director of Development for the desktop product family, which includes, Snagit, Camtasia Studio, Camtasia for Mac, and Morae. In this role, Tod manages the engineering team and helps them deliver high quality products on time that meet customer demand and market needs.
When Tod first joined TechSmith, he was actively involved in bringing Camtasia Relay to market by guiding the development efforts of the team. Prior to joining TechSmith, he was the development manager for the Manufacturing Solutions Division at Autodesk where he had been with the company for eight years. He also led the engineering team, development and QA, for the Emerging Products and Technology (EP&T) group.
Tod graduated from the University of Toledo with a bachelor’s degree in computer engineering and computer science. He has more than 17 years of experience in software development and management in small and large organizations. Early in his career, he founded Human Engineered Systems where he served as the president for five years.
Tod lives in New Hudson, Michigan.Back to top
Tony Dunckel, Vice President, Web and Enterprise Services
Tony Dunckel is the Vice President of Web and Enterprise Services for TechSmith. In this role, he is responsible for guiding business strategy and development for TechSmith’s web and enterprise services. Tony’s team is also accountable for TechSmith’s overall web presence including domestic and international websites, as well as TechSmith’s e-commerce solutions.
Tony first came to TechSmith in 1995 as a member of the development and systems support team before leaving to spend seven years working in other development and product management roles for two Fortune 500 companies – EDS and Fidelity National Financial. He then rejoined the TechSmith team as a product manager in 2002 and has continued to help TechSmith grow.
Tony holds a bachelor's degree in business information systems and a MBA from Central Michigan University. He lives in Williamston, Michigan with his wife and three children.Back to top
James Hidlay, Vice President, Marketing
Jim Hidlay joined TechSmith in 2002 and currently serves as the company’s Vice President of Marketing.
In this role, Jim and his team work to tell TechSmith’s story, build meaningful relationships with TechSmith users, and provide helpful content and solutions for both current and future customers.
By overseeing a variety of global marketing initiatives, Jim ensures that all marketing efforts are coordinated to support TechSmith’s short and long-term goals. Previously, Jim worked as TechSmith’s Vice President of Sales and Business Development for over 10 years – giving him a range of experience with TechSmith’s growth and representation in countries all over the world.
Jim is an East Lansing, Michigan native and a graduate of Michigan State University with a Bachelor’s of Science in Packaging. Before starting his TechSmith career, Jim gained 15 years of work experience in a variety of sales and management positions at IBM, Microsoft, and Siebel Systems.
Jim and his wife reside in East Lansing, Michigan.Back to top
Dewey Hou, Vice President, Product Development
Dewey Hou joined TechSmith in 1990 and worked as a software developer and technical product manager until he was promoted to his current role as Vice President of Product Development.
Dewey is focused on improving the product development process. In this role, he is responsible for ensuring that quality remains high while product development cycle times are kept to a minimum. He oversees all aspects of product development, including programming, quality assurance, usability analysis and, most importantly, product scheduling.
Dewey holds a bachelor's degree in electrical engineering from Michigan State University and resides in Okemos, Michigan with his wife and two children.Back to top
Thomas McCallion, Vice President, Emerging Business
Tom McCallion joined TechSmith in January 2007. In his current position as Vice President of Emerging Business, Tom is responsible for identifying, evaluating, and managing up-and-coming business opportunities. He helps TechSmith understand and address customer needs as they emerge from the ever-changing market.
Tom launched his career with a seven year run as a Mechanical Engineer at EG&G, Inc before beginning a new professional venture at Autodesk, Inc. where he spent 10 years contributing as a Senior Product Manager, Senior Application Engineer, and Product Line Manager in their Manufacturing Solutions Division. Before taking on his current role at TechSmith, Tom also held positions as Vice President of Marketing and Vice President of Product Management here at TechSmith.
Tom has over 20 years of combined experience in management, engineering, sales, and marketing. He received his bachelor's degree in mechanical engineering from the University of New Hampshire and a master's degree in mechanical engineering from Northeastern University.
Tom resides in Brighton, Michigan with his wife and three children.Back to top
Donald Nourse, Vice President, Finance and Administration
Don Nourse is the Vice President of Finance and Administration and is responsible for accounting, finance, logistics, risk management, property management, and purchasing. Don joined TechSmith in 1995. Some of the key challenges he has addressed over the past decade include growing a small company without using outside financing and transitioning TechSmith from a quaint organization where people wore many hats into a more specialized, professional, and efficient corporation.
Prior to TechSmith, Don served as the controller of a human services agency and a construction company. He also worked in the hospitality industry and has even done some software development. He holds a bachelor's degree in accounting, a MBA in financial economics from Michigan State University, and he is a Certified Management Accountant.
Don lives in Holt, Michigan with his wife.Back to top
Doug O'Brien, Director, Strategic Business
Doug O’Brien joined TechSmith in December 2009 as TechSmith's Director of Strategic Business. In this role, he is responsible for increasing market share and growing revenue in strategic markets by helping new and existing TechSmith customers and partners achieve their business goals.
Prior to joining TechSmith, Doug was with SAP as the Senior Director responsible for managing 3rd Party Alliances and Technology Solutions. An executive with over 20 years of experience, Doug has also contributed to the success of other world class organizations including Siebel Systems, Hyperion Software, and Xerox. Doug received his bachelor's degree from La Salle University and his teaching degree from Kean University. He resides in Lake Ridge, Virginia with his wife where they raised their two children. Doug serves his community as a member of the Lake Ridge Board of Directors.Back to top
John Veit, Director, Global Sales
John Veit, a member of the TechSmith team since 2011, currently serves as the company’s Director of Global Sales.
As the leader of TechSmith’s high performance global sales team, John works to optimize solutions and sales across all channels. These include TechSmith’s distribution and reseller partners, direct sales and web sales.
His team is focused on providing a world-class customer experience and best-of-breed solutions across multiple vertical and horizontal customer segments. John and his team are also responsible for facilitating and managing TechSmith’s partnerships with complimentary vendors.
John earned a bachelor’s degree in computer engineering at the University of Michigan. Before joining TechSmith, John gained over 25 years of experience in a variety of sales and management positions by working for IBM, Lenovo, and a reseller.
John and his wife reside in Haslett, Michigan, and his two grown daughters live close by.Back to top
Shane Lovellette, Camtasia Studio & Camtasia for Mac Product Manager
Shane Lovellette is the product manager for Camtasia Studio and Camtasia for Mac. Shane joined TechSmith in 2003 with over eight years of management and production experience in video and television production.
Shane helped TechSmith introduce Morae, the first all-digital solution that records and synchronizes user and system data for analyzing human-computer interaction. Under Shane’s leadership, Morae became the gold standard for usability testing and user experience research.
Shane holds a bachelor's degree in television, radio, and film production from Syracuse University and a MBA from Michigan State University.
Shane resides in DeWitt, Michigan with his wife and two children.Back to top
Teri Reblin, Web Presence Product Manager
Teri Reblin joined TechSmith in 2006 and is the web presence product manager. In this role, Teri is responsible for ensuring a great experience and ongoing relationships with our customers through TechSmith’s various websites and online store.
Previously, Teri was TechSmith’s webmaster and creative services manager, where she directed the production of all TechSmith customer facing visual communication pieces. Teri has more than 20 years experience working in print and web design and project management. She worked on many large corporate accounts with EDS and many cities and municipalities with Capital Consultants, Inc.
Teri holds an Associate of Applied Arts in Graphic Design from Lansing Community College and a Bachelor of Business degree from Northwood University.
Teri lives in Lansing, Michigan with her daughter.
Tiffany Wood, Snagit, Jing, & Screencast.com Product Manager
Tiffany Wood joined TechSmith in 2006 and is the Product Manager for Snagit, Jing, and Screencast.com. Tiffany is responsible for guiding the direction of these products to meet customer needs while also analyzing market trends. She works to maintain Snagit’s position as the best-selling screen capture tool on the market.
Prior to her current role, Tiffany managed the technical communications team at TechSmith, where she guided a team of information developers who deliver world-class, innovative videos and documents that help our customers succeed. Prior to joining TechSmith, Tiffany was the technical publications supervisor at Johnson Controls where she managed a writing staff whose work resulted in a 10% increase in customer satisfaction levels.
Tiffany attended the Milwaukee School of Engineering and brings over 15 years of experience in technical communication and managements.
She lives in Bath, Michigan with her husband.
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Betsy Weber, Chief Evangelist
Betsy Weber joined TechSmith in 2000 and is the company's Chief Evangelist. With over a decade of experience in corporate training and product management, Betsy has worked on both the development and customer service side of delivering business applications.
Betsy leads the company's highly-acclaimed evangelism program where she collaborates with customers, industry experts, and technologists from all over the world.
Evangelism was part of TechSmith’s culture and business practices long before it was widely called ‘evangelism’. The ideology was always there due to the emphasis placed on the day-to-day interaction and conversations with customers and potential customers.
TechSmith’s evangelism activities give us the opportunity to speak directly with customers on a daily basis about the capabilities they'd like to see in our products. This helps us update existing products to meet our customers' needs, as well as develop new products to meet their increasing demands.
Betsy holds a bachelor's degree in marketing and logistics management from Michigan State University and resides in Lansing, Michigan.Back to top
Dave McCollom, Education Evangelist
Dave McCollom began at TechSmith as an IT specialist in 2006 before moving into his current role as education evangelist.
He works closely with users around the globe, specifically focusing on the educational markets. In his position, he conducts ongoing and direct conversations with customers in order to influence continuous product improvement. Dave’s outreach to the educational community includes attending conferences both in the U.S. and abroad as well as visiting schools and classrooms for one-on-one and group training sessions with educators. Dave also continuously cultivates feedback via email, twitter, and instant messaging with current and prospective users.
Additionally, Dave oversees the TechSmith Educational Advisory Board, which is a vital component of product and educational market development. Dave works with the Educational Advisory Board and the development team to provide feedback on new and existing products and features through beta testing, webinars, and user focus groups.
Prior to working for TechSmith, Dave worked as a network administrator for Michigan State University, where he used TechSmith’s Camtasia Studio to create user tutorials for various software applications and university technical systems. Dave is originally from Mt. Pleasant, Michigan. He moved to the Lansing area to attend Michigan State University, where he then received his bachelor’s degree in business.
When Dave isn’t recruiting new Snagit and Camtasia fans or updating the Education Community Blog, he enjoys playing tennis and cooking (especially on the grill). He currently resides in Holt where he is remodeling his first home and spending substantial time wandering around local home improvement stores.Back to top
Anton Bollen, European Evangelist
Anton Bollen joined TechSmith in 2003. In his current role as TechSmith’s first European Evangelist, Anton is spearheading TechSmith’s evangelism efforts by engaging users online through various social media channels as well as face to face at barcamps, trade shows, and visits.
Originally from Germany, Anton moved to the United States when he was in high school and stayed to complete his higher education. He started his TechSmith career as an intern in the shipping department, but quickly transitioned into the user assistance department as an Instructional Specialist. In this role, Anton became an expert in creating training videos, focusing mainly on the localization of training materials into German, French, Japanese, and Korean.
Anton authors TechSmith’s German Visual Lounge blog, where he keeps readers up to date by posting TechSmith user stories, videos, product information, and more.
Anton graduated from Michigan State University where he earned a bachelor’s degree in interdisciplinary studies in sociology with a cognate of international relations, as well as a degree in German. Anton currently lives in Berlin.Back to top