TechSmith Relay (Self-Hosted)
System Requirements

Desktop Recorder

To run TechSmith Relay Recorder, the presenter needs a Mac or PC with these minimums.

PC (Windows) recorder PC (Windows) Recorder
  • Microsoft Windows 7 [32-bit or 64-bit], Windows 8, or Windows 10
  • Internal or external microphone
  • 10 GB of free hard drive space per recording hour
  • Camera video recording requires a USB web camera or internal web camera. Digital video (DV) cameras and capture cards are not supported.
  • The PowerPoint add-in requires the 32-bit version of Microsoft Office 2007, 2010, or 2013.
Mac Recorder Mac Recorder
  • OSX 10.9.x, 10.10.x., and 10.11.x
  • Internal or powered external microphone
  • 10 GB of free hard drive space per recording hour
  • Camera video recording requires a USB web camera or internal iSight. Digital video (DV) cameras and capture cards are not supported.

 

Mobile Recorder

Use your device’s camera in combination with TechSmith Fuse® to upload new or existing camera videos to your TechSmith Relay server right from your iOS device or Android phone.

iOS TechSmith Fuse for Apple Devices
  • Requires iOS: version 7 or higher

TechSmith Fuse for Android Devices
  • Requires Android: version 4.0 or higher

TechSmith Relay Server

To run TechSmith Relay server software, you'll need a dedicated server with these minimums.

Server Requirements

Installing the TechSmith Relay server requires:

  • English version of:
    • Windows Server 2008 R2
    • Windows Server 2012
    • Windows Server 2012 R2 (recommended version)
  • QuickTime 7.7.3 is required to be installed on the server
    • SQL Server 1
    • SQL Server 2008 R2
    • SQL Server 2012
    • SQL Server 2014 (recommended version)

1 The TechSmith Relay server installer will automatically install a version of SQL Server when installing Relay. These requirements pertain to using an external SQL Server or upgrading an older version of TechSmith Relay with an earlier version of SQL Server.

Browser Requirements

Accessing the TechSmith Relay web application requires:

  • Internet Explorer 11
  • Firefox (latest version)
  • Safari (latest version)
  • Chrome (latest version)
Small

4 CPU cores

2.0 GHz Pentium processor or equivalent (2.4 GHz Pentium processor recommended)

4 GB of RAM (8 GB recommended)

500 GB of free hard drive space

Large

8 CPU cores

2.0 GHz Pentium processor or equivalent (2.4 GHz Pentium processor recommended)

8 GB of RAM (16 GB recommended)

500 GB of free hard drive space

Frequently Asked Questions

Q: Is TechSmith Relay (Self-Hosted) Server compatible with the 32-bit version of Windows Server?

A: No. TechSmith Relay (Self-Hosted) Server requires a 64-bit version of Windows Server 2008 R2, Windows Server 2012, or Windows Server 2012 R2.

Q: Can I run TechSmith Relay (Self-Hosted) in a Virtual Machine configuration?

A: TechSmith Relay (Self-Hosted) may be run in a virtualized environment with the understanding that the CPU-intensive nature of transcodings makes it a good fit for a dedicated server. If given the necessary resources in a properly configured VM instance, it will work well. Running the TechSmith Relay (Self-Hosted) server on an underpowered or multi-purpose VM is not recommended and will result in poor performance.

Q: Can I run other applications on the same server with TechSmith Relay (Self-Hosted)?

A: TechSmith Relay (Self-Hosted) is designed to run on a stand-alone server and not as an application on a multi-purpose server. Other SQL Server installations or instances, additional websites, or other non-standard software or web applications installed on the server may cause problems with the recorder (client) communication with the TechSmith Relay (Self-Hosted) server.

Q: What should I do to prepare my server for installation?

A: It is recommended that you begin with a fresh install of Windows Server, install all related Windows patches, and then install TechSmith Relay (Self-Hosted) Server. The software installer will walk you through the setup process.

Q: Do I really need 500+ GB of hard drive space on the server?

A: Yes. You need a lot of hard disk space because unprocessed recordings consume space until they are published (at which time the original recording is deleted). As a rough guideline, a 1-hour recording requires as much as 10 GB of space.

Q: What's the benefit of more CPU cores?

A: More processing cores means more simultaneous encoding potential, and therefore, faster encoding and publishing.

Q: Why doesn't TechSmith Relay (Self-Hosted) use all available CPU cores for encoding?

A: TechSmith Relay (Self-Hosted) reserves one core for overhead processes which yields faster encodings and publishing overall. For example, if you use a quad-core server, TechSmith Relay (Self-Hosted) will encode 3 simultaneous recordings. This achieves the fastest performance, and is faster than if all 4 cores were dedicated to encoding recordings.

See if TechSmith Relay (Self-Hosted) is right for your organization

Universities, community colleges, K-12 schools, healthcare institutions, and commercial businesses are using this online training and e-learning solution to provide reliable screen recording and sharing capabilities across their organizations.  Read the License Agreement.