We're Here to Help

Our Technical Support Team can help you with any product-related questions.

24-hour chat support available for active Maintenance customers, Monday-Friday

Customers without active Maintenance agreements can still submit email or online support tickets
Supported Versions Only
See Holiday Exceptions

Contact Us


Contact us about pricing and purchasing.

Customer support

Get help with keys, licenses, and troubleshooting product issues.

Software key

Use our look up tool to find your key quickly.

Find a reseller

Locate a preferred partner in your country.

Find what you need on our site


TechSmith Corporation

14 Crescent Road
East Lansing, MI 48823-5708
United States


Main Offices


Toll-free (US & Canada only): +1 (877) 205-7014
All other countries: +1 (517)-381-2300


Phones: 9 a.m.- 5 p.m. Eastern Time* (1-9 p.m. GMT)
Monday - Thursday 

Chat: 24 hours
Monday - Friday
*please note that MI participates in Daylight Saving Time (EDT) from mid-March to November

TechSmith observes the following holiday hours:


  • January 1st - 2nd - Closed for New Year's holiday

  • May 27 - Closed for Memorial Day

  • July 4 - Closed for July 4th holiday

  • July 5 - Closed for July 4th Holiday

  • August 30 - Closed for Labor Day

  • September 2 - Closed for Labor Day

  • November 28, 29 - Closed for Thanksgiving

  • December 24, 25 - Closed for Christmas holiday

  • December 31st - Closed for New Year's holiday