We're Here to Help

Our Technical Support Team can help you with any product-related questions.

24-hour chat support available for active Maintenance customers, Monday-Friday

Customers without active Maintenance agreements can still submit email or online support tickets
Supported Versions Only
See Holiday Exceptions

Contact Us

Sales

Contact us about pricing and purchasing.

Customer support

Get help with keys, licenses, and troubleshooting product issues.

Software key

Use our look up tool to find your key quickly.

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Location

TechSmith Corporation

14 Crescent Road
East Lansing, MI 48823-5708
United States

Contact

Main Offices

Phone:

Toll-free (US & Canada only): +1 (800)-517-3001
All other countries: +1 (517)-381-2300

Hours

Phones: 9 a.m.- 5 p.m. Eastern Time* (1-9 p.m. GMT)
Monday - Thursday 

Chat: 24 hours
Monday - Friday
*please note that MI participates in Daylight Saving Time (EDT) from mid-March to November

TechSmith observes the following holiday hours:

2023
January 2: Closed (New Year's Day)
February 17 & 20: Employee Appreciation Long Weekend
May 29: Closed (Memorial Day)
July 4: Closed (Independence Day)
September 4: Closed (Labor Day)
November 23-24: Closed (Thanksgiving)
December 25-26: Closed (Christmas)
December 27-29: Closed at 5 pm
January 1 & 2 2024: Closed (New Year's)