Chloe Brittain is a freelance writer and transcriptionist. She is the owner of Opal Transcription Services, a company providing transcription and captioning services to clients in the U.S., Canada, and abroad. Connect with Chloe on LinkedIn and Twitter: @opaltranscripts. TechSmith is thrilled to work with talented guest bloggers to bring valuable and interesting content to readers. Have a topic suggestion? Tweet us @TechSmith!