Frequently Asked Questions

We put together some answers to questions we often hear from people. If you don't see your question here, tell us.

Why is Jing Pro no longer available?

While the free version of Jing is still available, Jing Pro has been retired and its MPEG-4 video functionality has been incorporated into Snagit. Snagit has no set recording limit and many other powerful features. Learn more.

Can I edit my Jing Videos?

Sorry, not with Jing. In fact, while MP4 videos created by Jing Pro are editable in a wide variety of editors, the SWF format created with the free version of Jing is incompatible with virtually every video editor except Camtasia Studio.

Can Jing make images in non-PNG format-like JPG instead?

No. Just PNG.

Why are Jing and Jing Pro limited to 5 minutes?

Jing is about speed: quick, informal, visual communication. We don't think anyone wants to watch a non-edited, long video. Maybe we're wrong, but longer videos likely necessitate more features and that's not why we created Jing. There are better solutions if you're recording lectures or trying to make training videos or professional screencasts.

What's the difference between Jing Pro and Screencast.com Pro?

TechSmith has a number of products including Screencast.com and Jing. Screencast.com is our hosting solution and a Pro account gives you a lot more bandwidth, storage space, and you can create a custom look for people viewing your content. Learn more.

Jing is a content creation and communication tool on your desktop. Jing Pro lets you create videos in the more popular MP4 format, can send videos directly to YouTube, and removes the Jing ads from your Jing Pro videos. Jing Pro is no longer available for purchase. Learn more.

Can I move or hide the Sun?

Yes. Check this out.

How do I cover up a part of my image that contains sensitive information?

The text box tool is the best way to achieve this. Check this out. If you're looking for more robust editing options, check out Snagit.

Why can't my computer open a Jing video (free version)?

Try dragging the file into a web browser window. Learn how to open SWFs in a default browser automatically. We recommend sending the video to Screencast.com then sharing the link to ensure there's no issues for viewers.

I want to put images and videos on my own website or blog. How do I do that?

One way is you can take the embed code provided when you upload your image or video to Screencast.com and put it in your site. Here's a help topic that can help you obtain and modify the embed code from Screencast.com.

How do I capture something that's bigger than my screen?

Officially, you can't. A work-around would be to record a video, and then scroll down every few seconds. You could even tell the viewer to pause while watching so they can see everything. A better solution would be to get Snagit which has automatic scrolling capture.

Does Jing work on Linux?

No, and currently we have no plans to do so.

Does Jing have a higher frame rate setting?

Nope. It's hard-coded at 10 frames per second. Camtasia Studio and Camtasia for Mac can record at higher frame rates and offer editing capabilities.

How do I select a different audio input device?

Check this out.

How can I use Jing with a Proxy server? (Windows)

Please see this Technical Support knowledgebase article.

Can I tell Jing which of my webcams to use?

Not really. Jing looks for, and uses the first one it finds, so disconnect the ones you don't want, then start Jing again.