Manage Conversations

Learn how to manage alerts and use the Conversation pane to collaborate around your content.

tutorial

In this tutorial:

Conversation Overview

Screencast automatically adds a conversation to all content. Enter a prompt in the Conversation pane to get feedback from your teammates or to start a conversation.

conversation example

In Conversations:

  • Viewers can add timestamped and searchable comments.
  • Viewers can add annotations to draw directly on the media.
  • Content owners can add conversation starters, such as posing a question or requesting feedback. See Tips for Content Engagement.
  • Content owners can reset the conversation.
  • Both viewers and content owners can choose to receive email notifications when a new comment or reply has been added to the conversation to stay up-to-date and engaged in the conversation.

Add a Comment

Post questions or comments to initiate a conversation.

Note: To add a comment or reply, viewers must sign in with a TechSmith account or enter a display name.

  1. To comment on a video, click on the timeline to move to a specific point in the video.
    timeline
  2. Type a comment into the field. To include an annotation, see Add an Annotation or Draw on the Screen.
  3. Click the Submit button.

Note: Click the Edit option to edit or delete the comment. The content owner can also delete comments.

Add an Annotation

Mark up the content with a frame or arrow.

  1. Click to select a color.
    Color dropdown
  2. Click to select the Square or Arrow shape.
    select square shape
  3. Click and drag to draw the shape on the content.
  4. Click a handle to resize or rotate the shape.
  5. Enter a comment into the field.
  6. Click the Submit button.
  7. The Annotation icon icon indicates markup in a comment. Click the comment to view the markup.
    comment with annotation

Draw on the Screen

Add a freehand drawing on the content.

  1. Click to select a color.
    Color dropdown
  2. Click the Freehand tool.
    Freehand Tool
  3. Click and drag to draw on the content.
  4. Enter a comment into the field.
  5. Click the Submit button.

Receive Comment Notifications

The content owner and any viewers can choose to receive email notifications for the conversation.

To receive email notifications when a viewer adds a comment, click the Conversation Preferences icon Conversation Preferences icon and select Enable Email Notifications option.

Hide the Conversation View

Click the Hide Conversation Pane icon icon to hide and Show Conversation Pane button button to show the Conversation pane.

Remove a Comment

As the content owner, you can moderate and remove any comments. Individual participants can only edit and delete their own comments.

  1. Click the Edit option on the comment.
  2. Click the Delete button.

Delete a Conversation

A conversation is added by default to all content uploaded to Screencast. If you do not want to include a conversation or you want to reset the conversation, complete the following:

  1. On the Library tab, click to select the media.
  2. On the Conversation tab, click the toggle to delete the conversation.
    Conversation toggle
  3. The Delete Conversation dialog appears. Click the Download Data button to download a .csv file of the conversation for backup.
  4. Click the Delete button.

To add a new conversation, click the toggle on the Conversation tab or the Enable Conversation button in the Conversation pane.

Download Conversation

As the content owner, you can view and download the conversation.

  1. On the Library tab, click to select the media.
  2. On the Conversation tab, click the Download Data option.

Screencast downloads a .csv file of the conversation onto your computer.