Robert Risdon

As a Technical Support Trainer and Project Coordinator, Robert drives TechSmith's support automation by designing, building, and maintaining their customer-facing Zendesk chatbot and internal Microsoft Copilot Studio agent. He established the analytics frameworks used to measure automated resolution and engagement, and regularly collaborates cross-functionally across Customer Care, Sales, and Technical Support. Backed by 15 years of frontline and escalation experience at TechSmith, Robert ensures all AI and automation initiatives are deeply grounded in real-world support workflows.