Screencast Update Guide – Get Started with the New Screencast

Learn everything you need to know about transitioning from Screencast Classic to the new Screencast.

3D Screencast icon

Screencast is getting an upgrade! This tutorial covers everything you need to know about transitioning from Screencast Classic to the new Screencast.

Screencast Update Overview

Over the next few months, Screencast Classic users will receive the option to update and move their content onto the new Screencast site.

When the option is available, this dialog appears in Screencast Classic:
screenshot of update pop-up

Click Update to open new Screencast and start moving your content over. Some files may not be supported and will be available to download after the migration is complete. Learn more.

What’s New

Check out some of the new features and improvements in the updated Screencast:

Visit our updated Screencast site to preview or start using these features today!

Transition Guide for Current Screencast Users

If you are a current Screencast customer, here’s everything you need to know about transitioning from Screencast Classic to the new Screencast.

If you used this on Screencast Classic……Use this on new Screencast
Folder Sharing & PrivacyAdd folders to organize your personal Screencast library. Create a collection to share a set of content with others.

If you had any shared folders in your Screencast Classic library, a collection was automatically created when your content was moved onto the new Screencast.

You can add an access phrase to individual media. To learn more, see Sharing & Privacy in Screencast.
Authenticated FoldersAuthenticated folders are no longer supported.

The privacy setting is now applied to individual media within the folder. You can turn on the Access Phrase Protected option. See Sharing & Privacy in Screencast.
Web UploaderTo learn how to upload content and view the list of supported file formats, see Upload Content to Screencast.
AttachmentsAttachments are currently not supported on new Screencast.

In the content description, you can add a hyperlink to an online resource such as a Google Doc, Microsoft Office 365 document, or a PDF hosted in another location. See Tips for Content Engagement.

To learn how to download your attachments and unsupported files from Screencast Classic, see How do I access my Screencast Classic attachments and unsupported file types?
Custom Branding
(Screencast Pro only)
You can add a custom logo to personalize your content pages. See Add a Custom Logo to Your Content Page.
Custom Thumbnail / First Frame

Select a Frame in Your Video:

  1. In your Screencast library, click to open the video.
  2. Drag the playhead to select a frame from the video to set as the thumbnail.
  3. Select More > Set Thumbnail.
Add a Custom Thumbnail Not in the Video:
  1. In your Screencast library, click to open the video.
  2. Select More > Download.
  3. Add a custom thumbnail to the beginning of the video in another application.
  4. Open the original video on Screencast and select More > Replace Media.

Launch Capture ButtonThe Launch Capture button was removed from Screencast. You can upload to Screencast from TechSmith Capture or from Snagit version 2023 or later. Download a free trial of Snagit here.
Playlists & RSS FeedsPlaylists and RSS Feeds are not supported in new Screencast.

Create a collection to share a set of media that your team can contribute and subscribe to. See Share in Collections.

Frequently Asked Questions

Will my links shared from Screencast Classic still work?

Most of your existing Screencast Classic links will still work. Read on to learn about unsupported links and content.

Attachments, playlists, and some file formats are not supported on the new Screencast. Unfortunately, this means that when the update is complete, links to these items will break. After moving your content to new Screencast, you will receive an email that contains a link to download the unsupported files that could not be moved over. See Transition Guide for Current Screencast Users to learn alternatives to try on the new Screencast for these unsupported features.

What file formats are supported on the new Screencast site?

You can upload the following file formats into your Screencast Library:

  • Videos (MP4)
  • Images or screenshots (PNG, JPG, GIF)

Attachments, playlists, and some file formats are not supported on the new Screencast. After moving your content to new Screencast, you will receive an email that contains a link to download the unsupported files that could not be moved over. See Transition Guide for Current Screencast Users to learn alternatives to try on the new Screencast for these unsupported features.

How do I access my Screencast Classic attachments and unsupported files?

Once your content has been moved over to the new site, you will receive an email confirmation. Any attachments and unsupported files will be available to download. Click the link in the email to access these files. The download link will expire after six months.

See Transition Guide for Current Screencast Users to learn alternatives to try on the new Screencast for these unsupported file types.

Does the new Screencast support video interactivity features (hotspots, quizzes, etc.)?

Yes. The new Screencast uses the same video player as Screencast Classic, and both versions support the same interactive features such as hotspots, quizzes, tables of contents, and closed captions. No action is necessary to keep these working.

Note: The TechSmith Results service (including nightly email reporting) will be retired in 2025. This is unrelated to the Screencast update. Learn more.

Why do I have a collection and a folder with the same name? What is the difference between a folder and a collection?

If you had any shared folders on Screencast Classic, we automatically created a collection to maintain the existing shared links.

You cannot share folders on the new Screencast. Folders are for organizing media in your Screencast library. Collections are for sharing a set of media with others. See Share in Collections.

Why do I have two Screencast libraries?

Screencast is in the process of updating and improving our service. Screencast plans to provide the option for users to update to the new site and move all their content from Screencast Classic to the updated Screencast site, so all of your content will be in one location.

If you do not see all of your content in your Screencast Library, you may have content located in both Screencast and Screencast Classic Libraries. Click the link in the banner message to quickly switch between the Screencast Libraries to locate your content.
Content Library banner

To learn more, see Where’s My Screencast Media?

Why do I not see the option to update and move my content onto the new Screencast yet?

To ensure the best experience for our customers, we are offering the option to move your content over onto the new Screencast site in phases based on amount of content, your account tier, and the date you started using Screencast.

You will recevie an email notification when the option to update and move all of your content onto the new Screencast site is available to you. You can try the new Screencast site at any time by visiting https://app.screencast.com.

How long will it take to move my content from Screencast Classic to the new Screencast site?

Most users can expect their content to be moved from Screencast Classic onto the new Screencast site in less than 30 minutes. You will receive an email confirmation when all of your supported content has been moved onto the new site.

Users with a large amount of content will receive an email if their migration will take longer.

Viewers will still be able to access your content during the update process. You can continue to use Screencast or close the application at any time. This will not impact the progress in moving your files onto the new site.

Do videos moved from Screencast Classic count toward my video quota?

No, any videos moved from Screencast Classic onto the new Screencast site do not count toward the video limit for the Free account tier. To view videos that count toward your Free account limit, in the Library click Videos and check the Show video usage checkbox.

If you have other questions or need additional support, please submit a support ticket or complete the content survey below to help us improve this content.